| Frequently
Asked Questions |
|
Outsourcing
risks are inevitable. How do you hand over the
future of your business to someone who's only
been a voice on the phone? It isn't easy. But
if you know what to look out for, you could actually
reduce your outsourcing risks. Read these frequently
asked questions to take your first step to risk-free
outsourcing.
|
| |
| Where
do we start from? |
| The
initial steps are to send us the following: |
 |
Sketch
/ Paper Drawings / Reference Drawings. |
 |
Local Libraries. |
 |
Required
Turnaround time. |
|
| |
| In
what format can the drawings be sent? |
|
The
files can be sent in any graphic format, such
as TIFF, JPEG or even PDF. Paper drawings can
also be couriered to our office. AutoCAD drawings
can also be emailed to us for 3d modeling and
animations.
|
| |
| What
drawing standards are followed? |
|
We
stick to Drawing Standards as prescribed by you.
However we can also use default standards such
as AIA guidelines.
|
| |
| How
do we communicate? |
|
Communication
can be done by email, phone, by fax or online
chat. We can also setup an FTP Transfer for our
clients.
|
| |
| In
what resolution should the paper drawings be scanned? |
|
The
paper drawings can be scanned starting from 150
DPI - 450 DPI, however the most important part
is the clarity of the information to be sent.
|
| |
| Can
drawings be sent through fax? |
|
Yes,
you can Fax your drawings to us, although it may
lead to a loss of quality and information. We
therefore do not encourage drawings to be faxed.
|
| . |
| What
kind of turnaround time can be expected? |
|
The
turnaround time depends totally on the project
as well as the output required. We can also work
on short deadlines if required.
|
| . |
| Do
you spell-check the drawings? |
|
Yes,
we are inclined to maintain quality of the drawings,
be it text or any other information. However we
may need a glossary or interpretation of terminology
used in your drawings.
|
| . |
| How
do we ensure security of data? |
|
We
do not disclose any computer & paper data
generated by us or sent to us during any project
to any outsider or unauthorized person.
|
| . |
| How
can you send heavy data files? |
|
We
have very fast internet services and can transfer
a huge amount of data through the Internet. We
can also burn a CD and post it to you as per your
convenience.
|
| |
| Are
these services permissible under law? |
|
These
Net Enabled services are covered under WTO agreement
and are signed by more than 110 countries around
the Globe.
|
| |
| Why
should you opt for SIDH? |
|
The
intent for outsourcing a function can only be
achieved if a service provider is chosen wisely.
With not all outsource providers being alike,
some provide only basic drawing processing while
others may go a step further and perform more
functions. Making a considered decision would
therefore enable you to have more control over
your business at a lower cost than what you would
incur towards performing these services yourself.
At
SIDH, our approach to assisting a client in any
function always provides the best combination
of skills and knowledge, resulting in an excellent
outsourcing service designed to achieve cost reduction,
efficiencies and improved quality. Our vision
for a client is one of organizational efficiency
and not just of incremental change. We have advanced
technology, streamlined business processes and
highly skilled people, resulting in measurable
performance improvements throughout our client's
organization. More importantly, we offer clients
our people; our passion and our inspired leadership
that helps our clients transcend to the next level
of excellence. Our individual energy and commitment
to clients is unmatched. We recognize and appreciate
the trust that clients extend to us, and in turn,
we make every effort to demonstrate why that trust
is well placed.
|
| |
|
What services does SIDH
provide? |
 |
Computer
Aided Design (CAD) |
 |
Architectural,
Interior and Landscape Services |
 |
Geographic
Information Systems (GIS) |
 |
Construction
Management & Cost Estimation |
 |
3D
Animation |
 |
Civil
Engineering |
 |
Environmental
Enggineering |
|
| |
| How
will you handle my project? |
 |
Trial Period : We have a trial period
that will minimize your outsourcing risks.
With this, you can evaluate our performance
and decide whether you want to outsource
your entire project to us.
|
 |
Project Transition : We implement
a 'Process Knowledge Transfer Methodology'
that assures a seamless transition of your
project offshore. This will greatly reduce
your outsourcing risks.
|
 |
Project Management : You will have
a single point of contact who will be responsible
for communication and management of every
step of the project.
|
 |
Customer Relationship : We take and
implement regular feedback of the progress
of your project.
|
|
| |
| What
about your pricing ? |
|
We
have different competitive plans to suit your
requirements.
|
| |
| How
do I pay you? |
|
The
preferred method of payment is by wire transfer
or by cheque. For any other mode of payment, please
contact us.
|
| |
| How
do I ensure that my data is protected? |
 |
We sign a non-disclosure agreement with
the client and a non-disclosure bond with
our staff.
|
|
| |
| How
do I sign-off a contract or work order? |
 |
All you need to do is complete a given format
and fax us a signed copy.
|
 |
You
can also send us the work order as an e-mail
attachment.
|
|
| |