Frequently Asked Questions

Outsourcing risks are inevitable. How do you hand over the future of your business to someone who's only been a voice on the phone? It isn't easy. But if you know what to look out for, you could actually reduce your outsourcing risks. Read these frequently asked questions to take your first step to risk-free outsourcing.

 
Where do we start from?
The initial steps are to send us the following:
Sketch / Paper Drawings / Reference Drawings.
Local Libraries.
Required Turnaround time.
 
In what format can the drawings be sent?

The files can be sent in any graphic format, such as TIFF, JPEG or even PDF. Paper drawings can also be couriered to our office. AutoCAD drawings can also be emailed to us for 3d modeling and animations.

 
What drawing standards are followed?

We stick to Drawing Standards as prescribed by you. However we can also use default standards such as AIA guidelines.

 
How do we communicate?

Communication can be done by email, phone, by fax or online chat. We can also setup an FTP Transfer for our clients.

 
In what resolution should the paper drawings be scanned?

The paper drawings can be scanned starting from 150 DPI - 450 DPI, however the most important part is the clarity of the information to be sent.

 
Can drawings be sent through fax?

Yes, you can Fax your drawings to us, although it may lead to a loss of quality and information. We therefore do not encourage drawings to be faxed.

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What kind of turnaround time can be expected?

The turnaround time depends totally on the project as well as the output required. We can also work on short deadlines if required.

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Do you spell-check the drawings?

Yes, we are inclined to maintain quality of the drawings, be it text or any other information. However we may need a glossary or interpretation of terminology used in your drawings.

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How do we ensure security of data?

We do not disclose any computer & paper data generated by us or sent to us during any project to any outsider or unauthorized person.

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How can you send heavy data files?

We have very fast internet services and can transfer a huge amount of data through the Internet. We can also burn a CD and post it to you as per your convenience.

 
Are these services permissible under law?

These Net Enabled services are covered under WTO agreement and are signed by more than 110 countries around the Globe.

 
Why should you opt for SIDH?

The intent for outsourcing a function can only be achieved if a service provider is chosen wisely. With not all outsource providers being alike, some provide only basic drawing processing while others may go a step further and perform more functions. Making a considered decision would therefore enable you to have more control over your business at a lower cost than what you would incur towards performing these services yourself.

At SIDH, our approach to assisting a client in any function always provides the best combination of skills and knowledge, resulting in an excellent outsourcing service designed to achieve cost reduction, efficiencies and improved quality. Our vision for a client is one of organizational efficiency and not just of incremental change. We have advanced technology, streamlined business processes and highly skilled people, resulting in measurable performance improvements throughout our client's organization. More importantly, we offer clients our people; our passion and our inspired leadership that helps our clients transcend to the next level of excellence. Our individual energy and commitment to clients is unmatched. We recognize and appreciate the trust that clients extend to us, and in turn, we make every effort to demonstrate why that trust is well placed.

 
What services does SIDH provide?
Computer Aided Design (CAD)
Architectural, Interior and Landscape Services
Geographic Information Systems (GIS)
Construction Management & Cost Estimation
3D Animation
Civil Engineering
Environmental Enggineering
 
How will you handle my project?

Trial Period : We have a trial period that will minimize your outsourcing risks. With this, you can evaluate our performance and decide whether you want to outsource your entire project to us.

Project Transition : We implement a 'Process Knowledge Transfer Methodology' that assures a seamless transition of your project offshore. This will greatly reduce your outsourcing risks.

Project Management : You will have a single point of contact who will be responsible for communication and management of every step of the project.

Customer Relationship : We take and implement regular feedback of the progress of your project.

 
What about your pricing ?

We have different competitive plans to suit your requirements.

 
How do I pay you?

The preferred method of payment is by wire transfer or by cheque. For any other mode of payment, please contact us.

 
How do I ensure that my data is protected?

We sign a non-disclosure agreement with the client and a non-disclosure bond with our staff.

 
How do I sign-off a contract or work order?

All you need to do is complete a given format and fax us a signed copy.

You can also send us the work order as an e-mail attachment.

 
 
 
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